Confidentiality and Data Privacy Policy
'Let's Chat About it' Confidentiality & Data Privacy Policy
Last Updated: July 27, 2025
At Let's Chat About It, we understand that conversations about personal feelings and experiences require the highest level of trust and discretion. Your privacy and the confidentiality of our discussions are paramount to us. This page outlines our commitment to protecting your data and ensuring your comfort and security while using our services.
1. Our Commitment to Confidentiality
We are committed to maintaining the confidentiality of all information shared with us during our 1-on-1 calls. This means:
What You Share Stays with Us: Unless a specific exception applies (detailed below), anything you discuss during your calls will not be shared with third parties.
Secure Environment: We strive to create a safe and private space for your expression.
Limits to Confidentiality (Important Exceptions):
While confidentiality is a core principle, there are specific, legally mandated, or ethically necessary situations where we may be required to disclose information:
Threat of Harm to Self or Others: If we believe there is an immediate, serious, and foreseeable risk of harm to yourself or another identifiable person, we are ethically and legally obligated to take appropriate steps to ensure safety. This may include contacting emergency services or relevant authorities.
Child or Elder Abuse: If we receive information about current or past abuse or neglect of a child or vulnerable adult, we are legally required to report this to the appropriate authorities.
Court Order/Legal Mandate: If required by a court order or other legal process, we may be compelled to disclose information.
Your Express Consent: If you provide explicit written consent for us to share specific information with a named third party (e.g., another professional you are working with).We will always endeavor to discuss these limits with you if such a situation arises, unless doing so would put you or others at further risk, or is legally prohibited.
2. Data Privacy (How We Collect, Use, and Protect Your Information)
This section explains how we handle your Personal Data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable privacy laws.
2.1 What Personal Data Do We Collect?
We collect the following types of personal data:
Contact Information: Name, email address, phone number, and any other contact details you provide when booking a call or reaching out to us.
Booking Details: Information related to your appointment scheduling (date, time, service chosen).
Communication Records: Records of our correspondence (emails, messages) outside of the 1-on-1 calls themselves.
Voluntary Feedback: Any feedback you choose to provide about our services.
Technical Data: Information about your device and how you interact with our website (e.g., IP address, browser type, pages visited). This is typically collected via website analytics tools and is generally aggregated and anonymized where possible.
We DO NOT collect or store sensitive personal information related to your health, specific mental health conditions, or detailed personal narratives discussed during calls. Our focus is on providing a safe space for expression, not on documenting your personal story for records beyond the scope of providing the service.
2.2 How We Use Your Personal Data
We use your personal data primarily for the following purposes:
To Provide Services: To schedule and conduct our 1-on-1 calls, communicate with you about your appointments, and deliver the service you have requested.
To Improve Services: To understand how our services are being used and to enhance the user experience (e.g., analyzing website traffic, feedback forms).
For Communication: To respond to your inquiries, send you relevant updates, and provide information about our services.
For Legal Compliance: To comply with legal obligations and protect our legitimate business interests.
2.3 How We Protect Your Personal Data
We implement reasonable security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:
Secure Communication Platforms: Utilizing platforms for calls that offer encryption and privacy features.
Data Minimization: Collecting only the data necessary for the stated purposes.
Access Control: Limiting access to your personal data to authorized personnel only.
Secure Storage: Storing any digital data on secure servers or cloud services that employ industry-standard security protocols.
No Call Recording (Unless Explicitly Consented): We do not record 1-on-1 calls unless you explicitly give us informed consent in advance for a specific purpose (e.g., for your personal review). If recording occurs with consent, we will explain how it's stored and deleted. Our general policy is not to record calls.
2.4 Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
2.5 Your Rights Regarding Your Personal Data (Under DPDP Act)
As a Data Principal (individual whose data is being processed), you have certain rights under the DPDP Act. You have the right to:
Right to Access: Request access to your personal data held by us.
Right to Correction/Erasure: Request correction or erasure of your personal data where it is inaccurate or no longer necessary for the purposes collected.
Right to Grievance Redressal: If you have concerns about the processing of your data, you can contact our Grievance Officer.
Right to Nominate: Nominate another person to exercise rights on your behalf in case of death or incapacity.
To exercise any of these rights, please contact us at [[email protected]]. We will respond to your request within the timeframe required by law.
3. Third-Party Services
We may use third-party services (e.g., scheduling software, website hosting, analytics tools). While we choose reputable providers, we encourage you to review their respective privacy policies, as their practices are outside our direct control.
4. Updates to This Policy
We may update this Confidentiality & Data Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this page periodically.
5. Contact Us
If you have any questions or concerns about this Confidentiality & Data Privacy Policy, or how we handle your information, please contact us at:
Email: [email protected]
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